Customer Service Representative / Call Center

Website Pacific Heating Cooling

Customer Service Representative / Call Center

Job description

Job Pay: $20 – $28

Named as a top workplace for multiple years, including 2021, Pacific Heating and Cooling is the largest Heating and Air Conditioning company in the Puget Sound.

We value our employees and provide a motivating working environment where your efforts are recognized and rewarded!

Customer Services Representatives must possess a diverse skill set, be able to multitask, work well under pressure and make sound judgment calls. Our customers are promised 100% Satisfaction Guaranteed, and our Customer Services Representatives are accountable for ensuring this happens during every single customer interaction.

What you’ll be doing:

  • Receive a high volume of inbound calls as well as make outbound calls to existing customers, booking appointments at a high conversion rate
  • Able to quickly identify the customer’s request or concern and efficiently provide the most effective solution
  • Effectively use critical thinking skills to solve problems for customers while consistently using the best judgment to determine the best solution
  • Proactively gain and maintain a full understanding of our portfolio of products and services
  • Efficiently enter accurate and detailed records of customer interactions and actions taken
  • Achieve productivity standards, booking appointments, and meeting goals set by the company while maintaining high-quality calls and following expected call flows and scripts

What we’re looking for:

  • 3-5 years of Customer Service experience, Call Center and/or HVAC Industry experience is a plus but not required
  • Ability to talk and type accurately; typing speed of at least 45 wpm
  • Dedicated to providing superior customer service
  • Ability to manage multiple priorities within a fast-paced environment
  • Strong judgment skills to make sound business decisions
  • Proficient in Microsoft Suite Products, experience with Service Titan is a plus but not required
  • Satisfactory passing of mandatory pre-employment drug screen & background check

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type: Full-time

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