No Surprises
Just Solutions

Joseph, Aaron, Malachi, and the electrician did excellent work with superior craftsmanship and expertise. The job is an all day project and the workers were quiet as a church mouse. You didn’t even know they were here, except for the sounds of their work. I think they were very reasonably priced, my daughter used them for a complete HVAC install in the summer as a did a friend in Steilacoom. After the install, they follow up with two heating and two AC service calls as part of the package. The sales person Justin was very knowledgeable, professional, and thoroughly explained answering any questions I had. I have a great deal of confidence that we will be satisfied with this system for many years to come. If you need an HVAC replacement, it might be smart to get it before the end of the year and select the package with the $2000 tax credit.

Nathan was professional and knowledgeable for our maintenance appointment. He followed through on our comments; we detected an unusual sound coming from our furnace. He diagnosed the problem. Our only disappointment was the cost of the part that was failing. But as a member there was a slight discount. We have confidence the part replacement/repair will go well next week.

Great company , have been with them for many years and have never been disappointed.
They are prompt and very polite and explain what they are doing. I have, an will continue to recommend Pacific Heating and Air
Jim M

Thorough work, great communication

Efficient, clean and pleasant service. Everything was explained in detail and the work was done in the time they specified. Brent the technician was polite and knowledgeable.

Not really happy with the service we’ve gotten from Pacific. After the heat wave in 2022, we had a new a/c and furnace installed. Signed up for the “club” to get regular tune-ups and priority emergency service. Furnace was fine through winter, but the first heatwave in 2023 the a/c didn’t work. First tech came out and stated the issue was big, needed parts, couldn’t fix and left us to suffer in the heat. Had to get a second tech out to discover it was a simple fuse replacement. Why was this missed?

Shortly after install, we got a message suggesting an upsell to get a surge protector to for the furnace—why wasn’t this done when we installed the new a/c and furnace? This seemed a little shady given the fact that they changed the outlet the furnace was installed on, but somehow didn’t need the expensive surge protector then??

When they came out for the annual service (once, but should have been 2x year) it was very quick and not worth what we paid, but we stuck with them for regular inspections. They claim it should be at least an hour, but pretty sure they simply changed the filter and charged through the nose because it’s something extra.

After ghosting us for over a year, I reached out and asked why we had not been contacted for filter change…they claim we didn’t renew. So we started over and scheduled a tuneup on the furnace this week. There was NO PROBLEM with the furnace before their tech came out. Less than 1.5 hours after he left, the furnace wouldn’t turn off and was blasting hot air. I checked the thermostat, it said it was off and no equipment running, but the furnace clearly was on it’s readout said it was heating.

Called in immediately, but they were closed. Selected the after hours line and left a message, no reply. Texted and got a chat bot that said someone would call. Waited and after receiving no call, I tried again.

When I finally talked to someone at 7pm, I was told someone could be at my home between 11pm and 1am—that is ridiculous! There is no need for me to stay up half the night for them to fix an error their tech made less than 2 hours before. Absolutely unacceptable. There seems to be no reason for paying extra if this is the poor service we get.

Sean is an awesome technician. He was thorough, and efficient, and courteous.

Technician Brandon was very professional and have great knowledge of my furnace. He was also kind to my kitty cat and gave her nice pets. It feels good to have heat again. Thank you for your service Brandon.

Michael was nice and friendly and provided professional service. He answered my questions in a manner where I could understand

Dustin did an amazing job and even upgraded my system a bit. Super nice and professional.