Tacoma's Most Trusted HVAC Experts

Very knowledgeable and did a great job

He was very nice, knowledgeable, and polite. He arrived early for the job and completed his task on time.

Jess is the best! He’s so friendly, informative, and professional. And honest!

He was great, very informative very knowledgeable

Bill was friendly and communicated what was going to be needed after a thorough analysis of the problem. He complied with all Covid-19 requirements.

The service we received was extremely professional. The technician was very polite and he did an outstanding job

Pacific Heating and Cooling completely failed us when it mattered most.

They installed our HVAC system two years ago, but when a water heater leak flooded our home on February 17th and damaged the ductwork and crawl space, they were nowhere to be found. This was an active emergency involving gallons of water in the house, garage, crawl space, and HVAC system. When we contacted Pacific, the earliest they could even come look at it was three days later.

Because of the urgency, we had to bring in another company just to remove the HVAC unit so water remediation could begin. Even while the cleanup was happening, we continued trying to involve Pacific since it was their system. What followed was incredibly frustrating. They sent multiple people to our house but never provided a properly scoped quote, and unbelievably none of them even went into the crawl space where the actual damage was.

After more than a week of delays and confusion, we finally scheduled service for a critical Tuesday to inspect the final duct work and begin installation the next day so we could move back into our home. Instead, that morning Pacific sent a text saying that after “further review” of the job they were backing out entirely.

No explanation. No solution. Just walking away from the job while we were trying to recover from major water damage.

Southwest Plumbing stepped in and resolved the entire situation in a single day.

If you have a real emergency, do not rely on Pacific Heating and Cooling. When things actually matter, they waste time, fail to properly assess the job, and leave customers stranded.

Pacific Heating & Cooling provides excellent service for my heating/airconditioning system. Technicians are professional, knowledgeable, and give me straight, complete answers to questions and status of my system. PHC also installed my current heat pump. I am very pleased with their work and communications.

Julius was very helpful and a great PR attitude. He made our heat pump break down actually fun with his helpful personality. Two thumbs up from my wife and I.

He is more of a salesman than a service technician. I have turn down his offer politely many times but the guy just won’t stop selling me a new system that I can’t afford or a monthly bundle…