Heating Services

Great company , have been with them for many years and have never been disappointed.
They are prompt and very polite and explain what they are doing. I have, an will continue to recommend Pacific Heating and Air
Jim M

Thorough work, great communication

Efficient, clean and pleasant service. Everything was explained in detail and the work was done in the time they specified. Brent the technician was polite and knowledgeable.

Not really happy with the service we’ve gotten from Pacific. After the heat wave in 2022, we had a new a/c and furnace installed. Signed up for the “club” to get regular tune-ups and priority emergency service. Furnace was fine through winter, but the first heatwave in 2023 the a/c didn’t work. First tech came out and stated the issue was big, needed parts, couldn’t fix and left us to suffer in the heat. Had to get a second tech out to discover it was a simple fuse replacement. Why was this missed?

Shortly after install, we got a message suggesting an upsell to get a surge protector to for the furnace—why wasn’t this done when we installed the new a/c and furnace? This seemed a little shady given the fact that they changed the outlet the furnace was installed on, but somehow didn’t need the expensive surge protector then??

When they came out for the annual service (once, but should have been 2x year) it was very quick and not worth what we paid, but we stuck with them for regular inspections. They claim it should be at least an hour, but pretty sure they simply changed the filter and charged through the nose because it’s something extra.

After ghosting us for over a year, I reached out and asked why we had not been contacted for filter change…they claim we didn’t renew. So we started over and scheduled a tuneup on the furnace this week. There was NO PROBLEM with the furnace before their tech came out. Less than 1.5 hours after he left, the furnace wouldn’t turn off and was blasting hot air. I checked the thermostat, it said it was off and no equipment running, but the furnace clearly was on it’s readout said it was heating.

Called in immediately, but they were closed. Selected the after hours line and left a message, no reply. Texted and got a chat bot that said someone would call. Waited and after receiving no call, I tried again.

When I finally talked to someone at 7pm, I was told someone could be at my home between 11pm and 1am—that is ridiculous! There is no need for me to stay up half the night for them to fix an error their tech made less than 2 hours before. Absolutely unacceptable. There seems to be no reason for paying extra if this is the poor service we get.

Sean is an awesome technician. He was thorough, and efficient, and courteous.

Technician Brandon was very professional and have great knowledge of my furnace. He was also kind to my kitty cat and gave her nice pets. It feels good to have heat again. Thank you for your service Brandon.

Michael was nice and friendly and provided professional service. He answered my questions in a manner where I could understand

Dustin did an amazing job and even upgraded my system a bit. Super nice and professional.

Efficicient, friendly skilled and informative, and professional.

I shifted from another vendor who did an OK job, but scheduling and service options got frustrating because you got different answers based on which of the subsidiary vendors answered the phone. I've used Pacific Heating & Cooling for 18 months now and am totally satisfied with the quality and value. They take a close look at the system each time (prior vendor was here for 30 min, these guys are here for 90 min but they're working the whole time). They don't try to upsell me on unnecessary stuff. I strongly recommend them for home heating and cooling needs.